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A service contact
gives you peace of mind secure in the knowledge that when you
problem a qualified engineer is going to sort that problem out within
contract time frame. What you want is good service at a fair price; we
offer an exceptional service for that fair price.
are 3 different
on-site timed responses for contacts. From 8hr guaranteed fix or loan
to 5days fix or loan and of course the standard 8 + 8 hr fix
loan. We pride
ourselves on maintaining no matter what it takes a 100% record on these
Print heads are not
covered by contracts as they are a consumable item. So you may in the
past have found that engineers
turning up to site having to then return to site at a latter date
because they do not have a
print head. Our engineers always carry print heads for contract
means when they do ad hoc calls they will have a print head to hand as
customers do not have to pay any fitting charges for print
heads. We do not
believe in charging premiums for cutters as these are a consumable and
will be repaired
wherever possible under the contract but if the blade becomes worn or
the cutter will need to be replaced much like a print head. Rewind and
units are also not charged a premium except for the Z4 & 6M
If you have
spare cover for your printer you may want a return to base contract,
Solutions can offer this too.
We can also offer up
to 20% discount for multiple printers.
hoc on-site repairs
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We aim to offer a
fast and efficient service for customers who find themselves in
are 3 types of service.
This as the name
suggests is a premium ad hoc service with a guaranteed 8 working hr
time, all parts and time over 1hr on site are chargeable.
Again the clue is in
the name, this is a fixed price ad hoc service response time is up to 2
days all parts and labour except for (missing parts on the printer,
cutters, power supplies and main logic boards).
This is our standard
call out rates with labour and parts extra. Normal response time up to
With these services
we hope not to penalise customers who choose not have a contract to
We can also offer
weekend and out of hours ad hoc calls. Please contact us for details.
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Zebra printers are
very reliable and therefore preventative maintenance can be overlooked.
If you are
producing bar codes for the retail market the bar code quality can be
without you realising. A preventative maintenance visit can pick up a
drop in quality;
we take a verification report of bar codes produced at every visit and
compare and check quality over time.
Our engineers can advise you
on regular user maintenance to prolong printhead life advice on paper
path cleaning alignment of sensors and printer settings. Or actually
user maintenance on a regular basis if taking a monthly plan.
maintenance can be done on an ad hoc basis say just before your busy
or can be done as scheduled visits from once a year up to twelve visits
maintenance is not the same as a contract so unless the preventative
visit is built into a contract parts for any repair will be
& customer training
Techpro Solutions also
offer installation and training for Zebra printers, REA verifiers, WiFi
code labeling software.
is a useful
service if you do not have the technical expertise or resources to give
your staff what they require.
Techpro Solutions engineers
can carry out these functions for you in a highly efficient manner. We
levels of installation and training.
covers the engineer to be on-site for up to 1Hr, if time is required
first hour the engineer will call you to gain permission to stay
would be normally enough time to typically install one printer with
show the operators basic maintenance and a very simple label design.
This covers the
engineer to be on site for 3.5 hours after which time he would again
authorization from you to stay longer. This would normally be enough
install a couple of printers and train the operators in printer
label design on a fairly complicated level specific to their
This covers the
engineer to be on site for 1 day, would typically be for more
installations with more in-depth training, or possibly a radio site
installation but this is normally quoted for separately.
training sessions are for a maximum of 4
people at a time